We hope that you are delighted with your order, but if for some reason you are not we have set out below a summary of your rights in the event that you wish to return a product.
As you are a consumer and have made an order on-line you may, in accordance with the Consumer Contracts Regulations 2013, cancel your order and obtain a refund (or exchange) within 14 working days from delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. You will be required to arrange and pay for the cost of returning your item to us. Please ensure you obtain a proof of postage when you do so (in case you need to show you have returned the goods, in the unlikely event that we do not receive the returned parcel).
Refunds will only be made against the original credit/debit card used.
We will not provide a refund if the goods show signs of use. In such circumstances, we will notify you that a refund will not be made.
For return address details, please email us at email@example.com
If there is a problem with the product
In addition to the rights described above, if the goods you receive are damaged or faulty, or not what you originally ordered we will be happy to exchange the items or offer you a refund.
Please notify us as soon as possible by emailing us at firstname.lastname@example.org and we will advise on next steps.
To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection. When returning damaged, faulty or incorrect items, please ensure you obtain a proof of postage when you do so (in case you need to show you have returned the goods, in the unlikely event that we do not receive the returned parcel).